NOTICE TO ALL PATIENTS

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PLEASE DO NOT ATTEND THE PRACTICE UNLESS CONTACTED TO DO SO.

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Please be reassured that the dental practice is one of the safest environments to attend due to the high levels of cross-infection standards we adhere to. The practice will not be providing routine care immediately but will be providing a limited service that does not involve aerosol generating procedures as soon as possible. For example, this means we will not be able to complete routine fillings and repairs to teeth, root canal treatments and scaling. 

Please call 01423 503534 during normal working hours. to speak to us for triage and where necessary provide care in the form of prescriptions for analgesics and antibiotics. If necessary, treatment will be provided for clinically urgent problems at the practice after telephone consultation with a dentist.

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If calling out of hours and the problem is extremely severe please contact the out of hours service through NHS 111.

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If your dental problem includes uncontrolled bleeding and a swelling that is causing breathing problems this is an emergency and you should go to A&E.

INFORMATION FOR PATIENTS BEFORE ATTENDING THE PRACTICE FOR AN APPOINTMENT

We will carry out a pre-attendance assessment with you over the phone to assess relative coronavirus infection risk.

If we feel that you are at risk of having possibly been infected, even if you are asymptomatic, we will respectfully request for you to delay booking any appointments with us for at least one month.

We recommend that patients in the high-risk groups for developing complications from coronavirus delay non-essential dental treatment for as long as possible until the trend of the pandemic becomes clear. If you are in a high-risk group and do require treatment, we will schedule your appointment at the beginning of the day. Patients are considered high risk if they have certain pre-existing medical conditions or if their doctor has advised them that they should remain shielded.

Chatsworth House Dental Practice will be operating contactless payment systems for the foreseeable future, and we may request that payment is made over the phone for your appointment prior to you attending if you do not have a means of making contactless payment at the time of your visit. This reduces the requirement for unnecessary contact or use of pin entries on card terminals at reception. In some cases, if your proposed treatment is above the maximum contactless payment, we may ask you to use the card terminal. This will be thoroughly disinfected after use.

When travelling to the practice, we would recommend that you limit close contact with other members of the public as far as possible. We will meet all patients outside the building and bring them straight into the surgery. One adult is able to attend with a child; please do not bring additional family members with you unless they are happy to wait in the car or outside the building.

We kindly ask you to wear a mask to your appointment.

When you attend the practice please wait in your car and wait for us to ring you - keep your mobile phone handy.

If you arrive on public transport then please try to arrive at the practice on time (and not too early because we are limiting the number of patients allowed into the practice. The front door will remain locked. We will take your temperature with a no-touch thermometer. If your temperature is above 37.8°C, you will be unable to enter the practice and will be asked to return home and self-isolate as per current government guidelines.

We intend to eliminate waiting inside the practice and at reception. Accordingly, appointments will be staggered so that patients do not arrive or leave at the same time as other patients as far as we are able to manage.

We have taken the decision to close the practice WC. Please ensure you visit the WC before attending.

Use the hand sanitiser in the staging area.

THANK YOU FOR YOUR UNDERSTANDING DURING THESE UNPRECEDENTED TIMES.

Contact us on 01423 503534

Opening Hours:

                                                 Monday: 9am to 5.00pm                                                  

Tuesday: 8am to 5.30pm 

Wednesday: 8am to 5.00pm 

Thursday & Friday: 8am to 4pm

Saturday & Sunday: Closed

The practice is closed for lunchtime 12.30pm to 1.30pm Tuesday to Friday.

Please note the practice does not close for lunch on a Monday.